Instructions For Reservations
- To make a reservation contact
us by e-mail or telephone to confirm dates, availability and rates.
- If the dates you request to reserve are available, we will reconfirm
with owner before sending you the rental agreement. Once availability
is certain, we will send you the rental agreement via Internet
or fax. Fill out the Rental and Security Deposit Agreement and
submit the signed agreement form with your 50% rental fee and
security deposit to the address on the contract within 7 days
to confirm your reservation.
- The reservation will automatically be cancelled if payment is not received on time.
- A confirmation will be sent to you by e-mail upon receipt of
the deposits and signed rental agreement.
- Send the balance of Rental payment and the Security Deposit
prior to 60 days before rental period.
- A receipt for the final payments will be sent to you by e-mail
with your final confirmation.
- Before your arrival, you will be sent by e-mail emergency
contact information, detail directions to the villa, and instructions
on the pick up of your key.
- Please read the policies below...
Terms of Payment and Refunds
Reservations require a 50% deposit plus security deposit
within 7 days of booking for confirmation. The balance
of rental must be received within 60 days prior to the
arrival date. Failure to pay rental deposit, security deposit
or balance of rental on time could result in loss of reservation.
If reservations are made less than 60 days before arrival, then
100% of rental and security deposit are required within 7 days of
booking. The rental deposit, less a $250 processing
fee is refundable until 90 days prior to the arrival date.
Cancellations between 61-90 days of arrival are subject to a 50%
surcharge of the rental. Cancellations between 31-60 days
of arrival are subject to a 75% surcharge of the rental. Cancellations
less than 30 days of arrival are subject to a 100% surcharge of
the rental. Bookings for Christmas and New Year are subject
to 100% surcharge regardless of time of cancellation. 100%
of the security deposit will be refunded upon any cancellation.
Deposits can be made by:
- Cashiers/Registered Check - in US dollars
- Personal/Business Check - in US dollars
- Wire Transfer - in US dollars
- Credit Cards - Credit card payments are possible. Please inquire
if interested.
The deposit should be made after receiving the rental contract.
Please mail deposits to our US agent along with a copy of the signed contract. For the correct mailing address,
see rental contract.
- Checks should be made out to Teresa G. Basurto and specify which
rental house and dates.
- Rates do not include 12% IVA tax.
- Please send one check and in the name of person on
contract even if there are multiple parties in your group.
- Please do note mail checks until you receive the rental contract
and confirmation from us.
For peace of mind, we recommend you purchase
trip insurance when booking. www.insuremytrip.com
is a web site where you can shop for insurance coverage for cancellation
due to medical, emergency evacuation, lost luggage, unforeseen weather
conditions, etc.
Damage/Security Deposit
After checkout the property will be cleaned and a thorough
inventory taken before the next guests check in. Provided
there is no more than reasonable clean up and nothing damaged or
missing, then a check for the returned security deposit will be
mailed to you if possible within 14 days of departure. It is understood
that damages or lost items will be deducted at replacement cost,
which may include but is not limited to labor expense, shipping
and importation costs. Locked pantries and closets are reserved
for the use of the property owner and are not included in this
rental. You as the guest agree to take all reasonable steps
to ensure that your family and other guests in your party adhere
to the rules and regulations affecting the villa.
Guests are responsible for the property, its contents, and themselves
during occupancy. Guests must lock windows and doors securely
when not on the premises, and must observe all cautions, as given
in the "Guest Book or from the property Owners or their
staff. Each property is privately owned, so décor,
colors and inventories may change. Rearranging the furniture
or removing any items from the villa is prohibited. It is
further understood that exceeding the maximum occupancy will forfeit
the security deposit.
All Chac Ha properties including Condominium Paraiso, Condominium Vela, Condominium Salinas, Condominium Equimex, Condominium Christine, Condominium Donna and Condominium Dorma charge a $250 security deposit.
Taninah, Casa del Mar, Villa Marina, Villa el Dorado and Casa las
Garzas have a $500 security deposit. Villa Brisa Caribe and Hacienda
Uxmal have a $1,000 security deposit. Most other rentals
charge a $350 security deposit. Security deposits required
subject to individual owner decision.
Once we receive the check out form from the property owner/manager stating there is no damage fee, your security deposit will be returned minus a $25.00 handling fee.
Registered Guests
Only registered guests are allowed inside the villa and on the
property. Permission of the Property Administrator must be
obtained for any non-registered access.
Check in - Check out Time
Check in is after 3:00 P.M. and check out is before 11:00 A.M.
Questions, Complaints and Maintenance
The property owners and their staff work hard to ensure that
the villa and amenities are in place and in good working order.
The owner or their administrator will be available to handle questions,
complaints and supervise maintenance. In case of a maintenance
problem, the property administrator will strive to have the problem
repaired as soon as possible after being notified. However,
no refund or rate adjustment shall be made for unforeseen failures
such as the supply of electricity, water, pool filtration systems,
air conditioning, telephone, television or satellite service, appliances,
etc. It is guest's obligation to report any problems or damage
immediately to the administrator or owner.
Electronic Safes and Keys
There is a $75 charge for lost property keys or safe keys
to replace the locks.
Satellite TV
For those properties with satellite, please do not reprogram the
satellite TV system or disconnect wiring to TV, VCR or stereo.
If you do and then we have to have it reprogrammed, there will be
a $50 charge.
Key Lock Box
For those properties with access to their house key via lockbox, please do not remove the key from the lock box and do replace the lock box top after each use of key. Failure to do so will result in a $25 charge.
Cellular Telephone
For those properties with cellular phone offered to guests, if
the cellular telephone is lost or damaged, there will be a $150
charge to replace it. There will be no refund for any time
still credited to the telephone upon checkout.
Responsibility
The renter named in this agreement will be responsible for themselves
and all guests whether they are registered in the villa or not.
The renter acknowledges that Playa Beach Rentals, property owners,
employees, and agents do not carry personal liability insurance
and can not be held responsible regardless of fault, for any accident,
loss, damage or injury suffered by the renter, members of their
party or any other guests which the renter or their party have allowed
access to the property, regardless if said loss is a result directly
or indirectly from acts of god, danger incident to the sea, any
body of water, fire, breakdown of machinery, equipment, acts of
government or other authorities, de jure or de facto,
wars (whether declared or not), hostilities, civil disturbances,
strikes, riots, thefts, pilferage, epidemics, quarantines, custom
regulations, delays or cancellations of or changes in itineraries
or schedule or from acts of omission of any airline. Furthermore,
the renter will release and hold harmless any and all parties involved
with the rental, management and reservations of the property and
to release and hold harmless it's owners or representatives for
any loss or damage to personal property or for any injury and/or
death.
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